Life looks different right now as communities near and far band together – by staying apart – to protect one another. We understand that the circumstances surrounding the coronavirus are challenging to navigate, so let us say this: we will get through this together. Our team remains committed to prioritizing the health and well-being of our community and has implemented a number of protocols that ensure our residents, future residents, and valued team members are safe and supported during these uncertain times.
Reducing the transmission of the coronavirus is of paramount importance to us. Our team is closely following guidelines from the Centers for Disease Control (CDC), the World Health Organization (WHO), and other national and local health organizations, and we encourage our residents to do the same. We have increased the scope and frequency of sanitation efforts of essential shared spaces, are limiting our maintenance response to emergency and urgent requests, and implementing a temporary no-guest policy per Naval Base San Diego (NBSD) guidelines. Further, we ask that residents please limit person-to-person interactions and contact our team primarily by phone or email. For real-time updates on modified leasing and maintenance procedures, please visit our Resident Portal.
Providing our residents with well-curated social activities has long been a point of pride for our team, and it is a tradition we will continue to deliver on while observing appropriate social distancing guidelines. Updates on quarantine-friendly programming are sent via email and posted on our Resident Portal. We look forward to continuing to offer a high-quality resident experience and opportunities for camaraderie during this time when we all need it most.
While working diligently to slow the spread is critical, we also acknowledge that the impact of the coronavirus extends well beyond its potential physical implications. We encourage our residents to support their mental health by eating well, exercising, and getting plenty of sleep. Taking breaks from pandemic-related news or social media and trying enjoyable activities can also reduce stress.
Finally, if a resident is diagnosed with COVID-19, he or she should immediately self-quarantine and notify our team by calling 619.231.3400. The safety and wellbeing of each of our residents is our top priority.
We understand that now, more than ever, having a place to call home is important. Our leasing office is currently operating with abbreviated in-person business hours, but we are still well equipped to provide a seamless and safe move-in experience to those on our waitlist as homes become available.
Rest assured that our team will be right there every step of the way to shepherd the process, answer questions, and provide updates on any relevant coronavirus developments. In the interim, we invite you to explore our community via the virtual tour on our website and reach out to our leasing office via email at email@example.com for more information.
Our team members are the heart and soul of our communities, and we would be remiss if we did not address the steps we are taking to keep our employees safe. We have implemented recommendations put forth in the CDC's Interim Guidance for Businesses and Employers which includes, but is not limited to, implementing rotational work-from-home schedules to facilitate social distancing, limiting non-essential person-to-person contact, and requiring team members to pre-screen for COVID-19 symptoms prior to coming to work, monitor their health throughout the day, and stay home if they or a member of their family are diagnosed with COVID-19.
We are continuing to monitor the recommended health and safety guidelines and will evolve our policies and procedures to ensure we are taking every precaution necessary to protect the welfare of our community. To find out more information relevant to the coronavirus and its impacts, we invite you to review the resources provided below.*
*The content above is not intended to be a substitute for professional medical advice, diagnosis or treatment, or financial advice. Always seek the advice of a qualified professional with any questions you may have regarding a medical condition or financial planning.